Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Due to products being made to order, we don’t accept returns or size/color exchanges.

Damages and issues

If your order is returned due to carrier error or an invalid address, Printful will offer to reship the order. If products arrive damaged or defective, you can either request a replacement or ask for a refund within 30 days of product delivery. Photographic proof may be required. Claims regarding orders that haven’t been received must be submitted within 30 days after the expected delivery timeframe.

If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.

You can always contact us for any return question at ittybittyprintcompany@gmail.com please include your order number.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ittybittyprintcompany@gmail.com please include your order number.